Effective Date: August 1, 2025

Personal Information Collected from Clients

At TherapYou, we may collect various types of personal information from our clients to provide effective and personalized therapeutic services. This information includes your full name, phone number, email address, date of birth, and any details you provide through intake and consent forms, appointment scheduling, or communication via our website, email, or SMS. Additionally, we may collect information related to your appointments, session notes, and any questions or concerns you communicate to us.

Purpose for Collecting Personal Information

The personal information we collect is used solely to deliver quality care and service to our clients. This includes scheduling and confirming appointments, sending reminders and follow-ups, responding to inquiries, providing counselling or therapy services, managing client records, and enhancing the overall client experience. We do not use your data for any purposes beyond those directly related to your care and our services.

Sharing of Customer Information

TherapYou is committed to protecting your privacy and confidentiality. We do not share your personal information with any third parties, partners, or joint ventures for marketing or promotional purposes. Specifically, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your information remains confidential and is only accessible to authorized staff members involved in your care or administrative processes.

Messaging Terms and Conditions

By contacting TherapYou via text message, you provide your consent to receive informational text message responses related to your initial communication or ongoing services. Message frequency may vary based on appointment schedules and follow-ups. Message and data rates may apply depending on your mobile plan. You have the right to opt out of receiving SMS messages at any time by replying with the word STOP. For assistance or support, please reply with 'HELP'. We are committed to respecting your preferences and privacy in all communications.